Un paio di giorni immersi nella musica in un paesetto sperduto al confine tra Austria e Italia. Un vero paradiso!
A breve vedrò di farvi ascoltare anche qualcosa ;)
Thursday, November 25, 2010
Monday, November 8, 2010
Raspberry Vodka Best Mixers
customers, companies and online dialogue: 2.0 Customer Care Solutions
Customer Care 2.0: consumatori, aziende and government dialogue on the internet so
It's called Customer Care and 2.0 is set to revolutionize the relationship, often problematic, between businesses, consumers and public Amnministrazione exhausted by long and kept waiting for call centers, both public and private, or answers, sometimes inadequate, confusing and even contradictory.
The solution they found the researchers Reputation Manager specializing in analysis of online conversations and is a little 'the egg of Columbus: to match demand and response, after have monitored and raked the web, on a common platform. Online, of course.
The project was presented for the first time at the IAB Forum by engineer Andrea Barchiesi that he imagined as an integrated strategy to communicate with the digital consumer.
In just two generations, the consumer has gone from being a passive object of communication, active subject, which researches and produces content for the whole community through the Web: disappointed by the traditional call center, corporate or public matters little, unable to provide answers to questions the user poses, turns increasingly to the Internet, as if the new Oracle of Delphi.
Experts call Conversational marketing, ie an enhanced dialogue and partnership . For scientists in Reputation Manager, who developed the project from an articulated conceptual planning and technology, it is simply to study, as well as they do in other areas, from Web Reputation to Buzz Marketing , user behavior when looking for information on the Net and to provide the answers they expect exactly .
Already today because consumers expect a response from the web for all . Often, simply type your question in the string of the search engines seeing appear exactly the answer he sought. And when you do not find it? Seek help in forums, chats, wiki pages. On the other hand it is now accepted that the consumer is part of a global community to exchange information and experiences.
And companies, in all this? And public administration? Often remain at the window, waiting for the consumer-user call them for more info: attitude lazy and short-sighted view of their customers end up, consequently, to have a negative effect on the company ..
The idea of \u200b\u200bthe team was the Reputation Manager, meanwhile, to encourage companies and become proactive towards a consumer-user who contacts them, or would like to contact them but often impacts against complicated and cumbersome mechanisms call center.
And then provide them with an instrument for acting: interrogate the web in search of questions, you raise those questions unresolved and misunderstood and provide the correct answers. Where? Still on the network, on a shared platform.
" Years of experience in online content - Barchiesi says the engineer - they made us understand that there a class of content that escapes the traditional semantic searches . This content are called "dark matter " . These conversations seem neutral, because they do not cause injury or direct praise, but that open up a completely new scenario. What are they? Let's talk about questions, concerns and requests made by consumers , under which companies can not not respond. The system we have conceived, designed and created does just that. "
A new model of customer care. A customer care 2.0.
Press Office Manager Reputation
O. Zone Communication
Patrick RENZETTI
p.renzetti @ ozonecommunication.it
Press kit with photos in high and low resolution at the request 
Customer Care 2.0: consumatori, aziende and government dialogue on the internet so
It's called Customer Care and 2.0 is set to revolutionize the relationship, often problematic, between businesses, consumers and public Amnministrazione exhausted by long and kept waiting for call centers, both public and private, or answers, sometimes inadequate, confusing and even contradictory.
The solution they found the researchers Reputation Manager specializing in analysis of online conversations and is a little 'the egg of Columbus: to match demand and response, after have monitored and raked the web, on a common platform. Online, of course.
 |
| Andrea Barchiesi, Reputation Manager |
In just two generations, the consumer has gone from being a passive object of communication, active subject, which researches and produces content for the whole community through the Web: disappointed by the traditional call center, corporate or public matters little, unable to provide answers to questions the user poses, turns increasingly to the Internet, as if the new Oracle of Delphi.
Experts call Conversational marketing, ie an enhanced dialogue and partnership . For scientists in Reputation Manager, who developed the project from an articulated conceptual planning and technology, it is simply to study, as well as they do in other areas, from Web Reputation to Buzz Marketing , user behavior when looking for information on the Net and to provide the answers they expect exactly .
Already today because consumers expect a response from the web for all . Often, simply type your question in the string of the search engines seeing appear exactly the answer he sought. And when you do not find it? Seek help in forums, chats, wiki pages. On the other hand it is now accepted that the consumer is part of a global community to exchange information and experiences.
And companies, in all this? And public administration? Often remain at the window, waiting for the consumer-user call them for more info: attitude lazy and short-sighted view of their customers end up, consequently, to have a negative effect on the company ..
The idea of \u200b\u200bthe team was the Reputation Manager, meanwhile, to encourage companies and become proactive towards a consumer-user who contacts them, or would like to contact them but often impacts against complicated and cumbersome mechanisms call center.
And then provide them with an instrument for acting: interrogate the web in search of questions, you raise those questions unresolved and misunderstood and provide the correct answers. Where? Still on the network, on a shared platform.
" Years of experience in online content - Barchiesi says the engineer - they made us understand that there a class of content that escapes the traditional semantic searches . This content are called "dark matter " . These conversations seem neutral, because they do not cause injury or direct praise, but that open up a completely new scenario. What are they? Let's talk about questions, concerns and requests made by consumers , under which companies can not not respond. The system we have conceived, designed and created does just that. "
A new model of customer care. A customer care 2.0.
Press Office Manager Reputation
O. Zone Communication
Patrick RENZETTI
p.renzetti @ ozonecommunication.it
Press kit with photos in high and low resolution at the request
Wednesday, November 3, 2010
Gay Long Island Cruise Areas
advanced Web 2.0: Reputation Manager. Emilio
Reputation Manager develops its range of services for the analysis and management delle reputazione on line.
Gli strumenti dedicati alla web analysis sviluppati nel corso di questi anni si integrano alla specializzazione del servizio in aree di crescente importanza strategica per la comunicazione on line.
Le soluzioni di Reputation Manager sono pensate per rispondere alle diverse esigenze dell'azienda in relazione al Web 2.0.
Sul nuovo sito è possibile trovare tutte le informazioni relative ad ogni area
- Reputation Manager : per il monitoraggio, l'analisi e la gestione della reputazione online di brand e prodotti
- Buzz Manager : la prima piattaforma di pianificazione e gestione delle campagne di buzz marketing
- Customer Care 2.0 : it is a sophisticated service for the identification of questions and issues relating to the online customer care to support the Customer Service Company
- Legal 2.0: It is a service designed to support the legal action, aiming the identification of violations the right information such as the sale of counterfeit and stolen goods, breach of intellectual property, copyright and trademark protection law
- EWA : psycholinguistic first tool that analyzes the web of emotion understanding by promoting collective action against a specific concept or brand
Each service is supported by advanced technologies for the analysis of the Web and advice a team of experts.
Source: Reputation Manager 
Reputation Manager develops its range of services for the analysis and management delle reputazione on line.
Gli strumenti dedicati alla web analysis sviluppati nel corso di questi anni si integrano alla specializzazione del servizio in aree di crescente importanza strategica per la comunicazione on line.
Le soluzioni di Reputation Manager sono pensate per rispondere alle diverse esigenze dell'azienda in relazione al Web 2.0.
Sul nuovo sito è possibile trovare tutte le informazioni relative ad ogni area
- Reputation Manager : per il monitoraggio, l'analisi e la gestione della reputazione online di brand e prodotti
- Buzz Manager : la prima piattaforma di pianificazione e gestione delle campagne di buzz marketing
- Customer Care 2.0 : it is a sophisticated service for the identification of questions and issues relating to the online customer care to support the Customer Service Company
- Legal 2.0: It is a service designed to support the legal action, aiming the identification of violations the right information such as the sale of counterfeit and stolen goods, breach of intellectual property, copyright and trademark protection law
- EWA : psycholinguistic first tool that analyzes the web of emotion understanding by promoting collective action against a specific concept or brand
Each service is supported by advanced technologies for the analysis of the Web and advice a team of experts.
Source: Reputation Manager
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